Delivery and Returns 2017-04-28T09:40:13+00:00

DELIVERY

Standard UK Delivery – FREE
Tracked UK Delivery – £3.50

We estimate all UK deliveries to take 3-5 working days.

Europe – £12.50

We estimate all European deliveries to take 5-7 working days.

Rest of World – £14.50

We estimate all rest of world deliveries to take 7-14 working days.

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We estimate to deliver internationally within 5-14 working days. However, sometimes during holiday or busy periods, deliveries may take longer. If you have not received your delivery within 14 working days, please contact us.
Note that these delivery timeframes are expected and for guideline purposes only, we will not be held liable if your delivery takes longer.

CUSTOM & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country and you will be responsible for any costs incurred for custom charges upon receiving your parcel. If you refuse to accept your parcel, your items will be returned back to Coveted Collection UK.  You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

RETURNS

You can return or exchange any items purchased through www.covetedcollectionuk.com, only if it is returned to us in the original unused condition that it was sent to you. You have 14 days to return the items to us from the date you receive your order. A refund will then be processed upon receipt of your return.

All items must be returned to us in the same condition as they were sent, and will be examined upon return. We highly recommend that you choose to send returns back to us on a recorded delivery service, as we are not held liable for returns that go missing.

HOW TO RETURN / EXCHANGE AN ITEM

1. Repack your item in its original packaging and include your Name and Order Number within the package.

2. Write either REFUND or EXCHANGE on the form inside of your package.

3. Please send all returns to:

COVETED COLLECTION UK

Unit 23

St Augustines Drive

Weston

Cheshire

CW2 5FE

You may wish to choose a delivery service that insures your parcel to the value of the goods being sent; always keep a proof of postage as the returned item is your responsibility until it reaches us.

4. Once we have received your parcel we will begin the exchange or refund process and you will be informed by email as soon as possible.Refunds will be credited to your account within 7 working days and will appear on your card under our company name Coveted Collection UK Ltd. Unfortunately, delivery charges are non-refundable unless the item is faulty.

If you would like further assistance please email: info@covetedcollectionuk.com